Frequently Asked Questions

We're not just another HVAC company. We are the electrification experts dedicated to making it easy and convenient for Canadians to switch away from fossil fuels, significantly reducing their environmental impact and their utility costs.

We do this using a unique digital-first approach that's designed to put our customers in control. We make pricing and incentive information available on our website, ensuring that customers can make educated decisions about their energy efficiency projects. Our team specializes in connecting customers to rebates, grants, and financing solutions to make environmentally friendly home upgrades affordable for everyone.

With our growing network of 1Click installers and trusted subcontractors, we provide our unique service in several provinces across the country.

Currently, we serve New Brunswick, Nova Scotia, the island of Newfoundland, and southern Ontario. Try our online pricing tool to see if we service your area.

We use a network of 1Click installers, affiliates, and trusted subcontractors to bring our unique service to as many communities as possible. Whether your installation is being performed directly by 1Click or one of our expert subcontractors, you can rest easy knowing that the work will be completed to our high standards. Our subcontractors are fully vetted, licenced, and insured. We stand behind their work and offer 24/7 support for any post-installation concerns.

We've been passionate about heat pumps and home electrification for more than a decade. In that time, we have completed thousands of heat pump installations across Canada. But don't just take our word for it! We have countless 5-star reviews and an average 4.5 star rating on Trustindex.

Start by using our easy 3-minute online pricing tool to get tailored product recommendations. Pick your preferred solution and configure it with complementary products and extended warranties, then start your financing application or choose to finalize your order with one of our product specialists. Your dedicated specialist will ensure that we have all the correct details for your order and help you complete your purchase.

Your dedicated product specialist will schedule a pre-installation inspection at a time that is convenient for you. The pre-installation inspection is important to confirm heat pump sizing and ensure that your installation goes smoothly. If your order needs to be adjusted based on the findings of our pre-installation inspection, your specialist will provide you with an updated price estimate. Once you're happy with the details of your order, we will schedule your installation date for your new, eco-friendly heat pump!

When you purchase a heat pump from 1Click, installation is always included - so the price you see on our website is the price you can expect to pay.

While we do take credit card payments, some of our customers find it more manageable to finance their purchase. We work with several trusted lending partners offering low rates and open loans with no prepayment penalty. Ask your product specialist about our financing offers.

All sales are final, and refunds will not be issued. Customers may cancel their order before the scheduled equipment delivery date. In the event of cancellation, the deposit will be refunded, minus any expenses incurred by 1Click. These expenses may include, but are not limited to, standard storage fees for purchased units, technician deployment costs, supplier charges, and any other applicable fees.

1Click specializes in cold-climate air-source heat pumps that have been tested and proven to be reliable, even in our cold Canadian winters. We offer both central ducted heat pump systems and ductless mini-split heat pumps. Our mini-split heat pumps are available in single-zone or multi-zone configurations to suit your needs.

Ducted heat pumps are a system of forced-air heating and cooling, which function like furnaces and air conditioners, but use significantly less energy. A ducted heat pump consists of two components: an outdoor unit and an indoor unit. The outdoor unit includes the compressor, condenser, and evaporator, while the inside unit has a fan and blower. Ducted heat pumps are best suited for larger homes or houses with existing ductwork.

In contrast, mini-split heat pumps do not need a central duct system as they use individual air distribution units (usually called "heads"), mounted on the walls in the home. Ductless mini-split heat pumps are very resourceful and help to cut down your power bills. They are also more convenient to install than typical HVAC systems. They can be installed in a single-zone configuration if you only need to heat and cool a single space, such as a garage or an addition, or they can be set up with multiple zones to serve as a ductless whole-home heating and cooling system.

An electric heat pump works by transferring heat from one location to another using refrigerant and a compressor. In heating mode, it extracts heat from the outdoor air (even in cold temperatures) and transfers it indoors. In cooling mode, it reverses this process to remove heat from inside and release it outdoors. Watch our video on how a heat pump works to learn more.

The cost of an electric heat pump can vary depending on factors such as the size of the unit, installation requirements, and any additional features. On average, expect to invest between $3,000 to $15,000 for the equipment alone. Browse our available products to see transparent pricing for heat pumps and other systems right on our website. You can also get a personalized estimate for your specific heat pump project using our easy 3-minute online quote tool.

The cost of installation will depend on a number of factors, such as whether you are installing a central ducted heat pump or a ductless mini-split. Installation costs are also influenced by your existing electrical system, which may require some updates in order to accommodate an electric heat pump. The good news is that when you purchase a heat pump from 1Click, installation is always included.