Frequently Asked Questions

We're not just another HVAC company. We are the electrification experts dedicated to making it easy and convenient for Canadians to switch away from fossil fuels, significantly reducing their environmental impact and their utility costs.

We do this using a unique digital-first approach that's designed to put our customers in control. We make pricing and incentive information available on our website, ensuring that customers can make educated decisions about their energy efficiency projects. Our team specializes in connecting customers to rebates, grants, and financing solutions to make environmentally friendly home upgrades affordable for everyone.

With our growing network of 1Click installers and trusted subcontractors, we provide our unique service in several provinces across the country.

Currently, we serve New Brunswick, Nova Scotia, the island of Newfoundland, southern Ontario and parts of British Columbia. Try our online pricing tool to see if we service your area.

We use a network of 1Click installers, affiliates, and trusted subcontractors to bring our unique service to as many communities as possible. Whether your installation is being performed directly by 1Click or one of our expert subcontractors, you can rest easy knowing that the work will be completed to our high standards. Our subcontractors are fully vetted, licenced, and insured. We stand behind their work and offer 24/7 support for any post-installation concerns.

We've been passionate about heat pumps and home electrification for more than a decade. In that time, we have completed thousands of heat pump installations across Canada. But don't just take our word for it! We have countless 5-star reviews and an average 4.5 star rating on Trustindex.

In addition, we have also been featured on Yahoo! News, The Globe and Mail, The Cool Down, and the CBC.

Start by using our easy 3-minute online pricing tool to get tailored product recommendations. Pick your preferred solution and configure it with complementary products and extended warranties, then start your financing application or choose to finalize your order with one of our product specialists. Your dedicated specialist will ensure that we have all the correct details for your order and help you complete your purchase.

Your dedicated product specialist will schedule a pre-installation inspection at a time that is convenient for you. The pre-installation inspection is important to confirm heat pump sizing and ensure that your installation goes smoothly. If your order needs to be adjusted based on the findings of our pre-installation inspection, your specialist will provide you with an updated price estimate. Once you're happy with the details of your order, we will schedule your installation date for your new, eco-friendly heat pump!

When you purchase a heat pump from 1Click, installation is always included - so the price you see on our website is the price you can expect to pay.

While we do take credit card payments, some of our customers find it more manageable to finance their purchase. We work with several trusted lending partners offering low rates and open loans with no prepayment penalty. Ask your product specialist about our financing offers.

All sales are final, and refunds will not be issued. Customers may cancel their order before the scheduled equipment delivery date. In the event of cancellation, the deposit will be refunded, minus any expenses incurred by 1Click. These expenses may include, but are not limited to, standard storage fees for purchased units, technician deployment costs, supplier charges, and any other applicable fees.

Absolutely! 1Click has a Referral Program that grants you a bonus payout whenever you refer a customer who successfully installs with us. Plus, the more unique customers you refer, the bigger the payout! That's not at all: we even have a milestone bonus if you reach a certain number of referrals per calendar year. Check out more on our Referral page to see how you can start referring 1Click to your family and friends.

1Click specializes in cold-climate air-source heat pumps that have been tested and proven to be reliable, even in our cold Canadian winters. We offer both central ducted heat pump systems and ductless mini-split heat pumps. Our mini-split heat pumps are available in single-zone or multi-zone configurations to suit your needs.

Ducted heat pumps are a system of forced-air heating and cooling, which function like furnaces and air conditioners, but use significantly less energy. A ducted heat pump consists of two components: an outdoor unit and an indoor unit. The outdoor unit includes the compressor, condenser, and evaporator, while the inside unit has a fan and blower. Ducted heat pumps are best suited for larger homes or houses with existing ductwork.

In contrast, mini-split heat pumps do not need a central duct system as they use individual air distribution units (usually called "heads"), mounted on the walls in the home. Ductless mini-split heat pumps are very resourceful and help to cut down your power bills. They are also more convenient to install than typical HVAC systems. They can be installed in a single-zone configuration if you only need to heat and cool a single space, such as a garage or an addition, or they can be set up with multiple zones to serve as a ductless whole-home heating and cooling system.

An electric heat pump works by transferring heat from one location to another using refrigerant and a compressor. In heating mode, it extracts heat from the outdoor air (even in cold temperatures) and transfers it indoors. In cooling mode, it reverses this process to remove heat from inside and release it outdoors. Watch our video on how a heat pump works to learn more.

The cost of an electric heat pump can vary depending on factors such as the size of the unit, installation requirements, and any additional features. On average, expect to invest between $3,000 to $15,000 for the equipment alone. Browse our available products to see transparent pricing for heat pumps and other systems right on our website. You can also get a personalized estimate for your specific heat pump project using our easy 3-minute online quote tool.

The cost of installation will depend on a number of factors, such as whether you are installing a central ducted heat pump or a ductless mini-split. Installation costs are also influenced by your existing electrical system, which may require some updates in order to accommodate an electric heat pump. The good news is that when you purchase a heat pump from 1Click, installation is always included.

Electrification is the process of converting energy-consuming systems from fossil fuels like gas or propane to electric options. The primary goal of electrification is to benefit the environment by reducing greenhouse gas emissions and fostering a more resilient power grid. But there are other equally beneficial reasons to switch, including saving money, improved product quality and enhanced quality of life. Watch our video to learn more about electrification.

There are a lot of benefits and advantages to making the switch to electrification, including:

• Reduces greenhouse gas (GHG) emissions: Heat pumps transfer heat instead of generating it, which means that they don't produce any direct emissions. This makes them instrumental in reducing greenhouse gas (GHG) emissions. They can operate entirely on renewable electricity, eliminating on-site emissions that occur from burning fossil fuels for heating and cooling.
• Improves indoor air quality and health: Electrifying homes can significantly improve indoor air quality by eliminating on-site combustion from gas stoves and fossil fuel-based heating systems, which produce harmful pollutants like nitrogen dioxide, carbon monoxide, and particulate matter.
• Enhances energy efficiency: Electric appliances are typically more energy-efficient than their gas counterparts. Heat pumps are extraordinarily energy-efficient. They can provide up to three times more heat energy than the electrical energy they consume, making them a key player in enhancing overall household energy efficiency and reducing energy bills.
• Benefits from technological advances and falling costs: The cost of electric appliances has been falling over the years due to technological advances and economies of scale. Furthermore, many provinces offer incentives to homeowners to upgrade to energy-efficient appliances, further reducing the cost.
• Increases energy resiliency and grid flexibility: Home electrification, particularly when combined with renewable energy sources like solar panels and home batteries, can increase energy resiliency. This is especially relevant as extreme weather events become more common due to climate change. Moreover, electrified homes can support grid flexibility. With smart meters and demand response programs, electricity use can be shifted to off-peak hours when demand is low, helping to balance the grid. This not only reduces strain on the grid but can also lower electricity bills. Heat pumps, especially when combined with smart thermostats, can support grid flexibility.

You can make your home more sustainable by electrifying it, replacing fossil fuel systems with high-efficiency electric technologies like heat pumps, electric water heaters, and electric vehicle (EV) chargers. Pairing electrification with renewable energy sources reduces emissions, lowers energy costs over time, and future-proofs your home.

There are a few key reasons why an electric furnace is better for your home than gas.

• Easier to install: Because electricity is readily available and electric furnaces are generally smaller, it makes them much easier to install compared to gas furnaces.
• Lower upfront cost: Since they’re already so widely used, electric furnaces are much cheaper to buy and install than gas options.
• Efficient & eco-friendly: Electric furnaces are one of the most efficient ways to heat your home. By eliminating the use of fossil fuels, they help reduce your carbon footprint.
• Safer: Electricity eliminates the risk of harmful byproducts, such as carbon monoxide, since there are no gases being burned that can result in their production.

There are a few reasons why switching to an electric water heater is better than gas. Gas water heaters are typically more expensive than electric ones, use more energy, and don’t last as long. In comparison, electric water heaters are generally cheaper, use less energy, and last longer. Win-win-win! Thought natural gas was the cheapest fuel source? Think again. Watch our video tofind out why natural gas is not as cheap as you think.

Here are a few things to consider when shopping for an electric vehicle charger:

• Compatibility with your vehicle: This may seem like a no-brainer, but double check that the charger you’re looking to purchase will work with your electric vehicle.
• Location of charge point: You’ll need to make sure you can meet all of the requirements for the charger you choose. This could include mounting requirements, the distance between the charger and your electrical panel, the capacity of your electrical panel, and dedicated parking space for your vehicle.
• Availability of smart options: Many chargers offer the convenience of an app and have smart load management and monitoring – just make sure you’ve got a strong Wi-Fi signal to take full advantage of these features.

The price for installing an EV charger is based on various factors, including your home’s electrical system, the type of charger you choose, and any upgrades which might be necessary to ensure safe and efficient operation. For example, a Level 1 charger typically requires minimal work, while a Level 2 charger may require an electrical panel upgrade.

Although installation costs vary, consider the long-term savings from electric mobility and the potential government incentives available in your province, which can help offset some of the costs.